Returns – International Orders

We hope you love your purchase. If something isn't quite right, eligible items may be returned in accordance with the policy below.

This policy applies to orders shipped outside Singapore.

We do not offer exchanges for international orders. If you require a different size, colour or item, you may return the eligible item for Store Credit and place a new order.

1. Return Eligibility

Eligible regular-priced clothing may be returned for GSK Fashion Style Store Credit.

To be eligible for a return, the item must be:

• Unworn

• Unwashed

• Unscented

• Unaltered and undamaged

• In its original condition

• With its original tags and labels intact

Proof of purchase may be required.

Items that do not meet these conditions may be rejected.

1.1 Items That Cannot Be Returned

The following items are final sale and cannot be returned:

• Shoes

• Bags

• Accessories

• Face masks

• Lingerie

• Swimwear

• Sale / Offer items

• Items purchased using Return Store Credit

These exclusions do not apply where an item is defective or incorrect. Please refer to Section 5 — Defective or Incorrect Items.

1.2 Sale / Offer Items

Sale / Offer items are items clearly labelled “SALE” or “OFFER” at the beginning of the product name.

Examples:

• *SALE*(D4781) Top

• *OFFER*(D4781) Top

A regular-priced item purchased using a normal GSK Fashion Style membership discount, voucher or other applicable discount is not considered a Sale / Offer item simply because a discount was applied, unless the product itself is labelled SALE or OFFER.

1.3 Purchases Using Return Store Credit

Items purchased using Return Store Credit, whether in full or in part, cannot subsequently be returned.

This restriction does not apply where the item is defective or incorrect.

2. Return Window

A return request must be made within 7 calendar days from the date your order is delivered.

Once your return has been approved, the return parcel must be dispatched within 7 calendar days from the date of approval.

Returns requested or dispatched outside these timeframes may not be accepted.

3. How to Make an International Return

Step 1: Request a Return

Email sales@gskfashionstyle.com within 7 calendar days from the date your order is delivered.

Please include:

1. Your order number

2. Name of the item(s) you wish to return

3. A photo of the item(s)

Step 2: Wait for Approval

Please wait for confirmation and return instructions from our customer service team before sending your parcel.

Returns sent without prior approval may not be accepted.

Step 3: Send Your Return

Once approved, return the item(s) using a trackable mail or courier service to the return address provided by us.

All international return shipping costs will be borne by the customer.

Customers are responsible for the return parcel until it has been successfully received by GSK Fashion Style. Please retain your tracking information and proof of postage until your return has been completed.

4. Store Credit

Once your return has been received, inspected and accepted, the applicable amount will be issued as GSK Fashion Style Store Credit.

Store Credit will be based on the actual amount paid for the returned item after applicable discounts.

The following are not refundable:

• Original shipping charges

• Return shipping charges

• Customs duties, taxes or other charges related to the original shipment or return

We do not provide cash refunds or refunds to the original payment method for change-of-mind returns.

Return Store Credit is valid for 1 year from the date of issue.

5. Defective or Incorrect Items

If you receive a defective or incorrect item, please email sales@gskfashionstyle.com as soon as possible.

Please include:

1. Your order number

2. A clear photo of the item

3. A clear photo showing the defect or incorrect item received

Please do not wash, wear or alter the item before contacting us.

Once we have reviewed the issue, we will advise you on the appropriate resolution and return arrangements, where required.

6. Important Notes

All returns are subject to inspection.

GSK Fashion Style reserves the right to reject a return if the item does not meet the conditions stated in this policy.

Any item rejected for return will remain the customer's responsibility. Any costs required to send the item back to the customer will be borne by the customer.

We may update this policy from time to time. Any changes will apply to purchases made after the revised policy takes effect.