Returns & Exchanges – Singapore

We hope you love your purchase. If something isn't quite right, eligible items may be returned or exchanged in accordance with the policy below.

This policy applies to local Singapore purchases and orders. International orders, where available, may be subject to a separate returns and exchanges policy.

1. General Return & Exchange Conditions

The conditions in this section apply to all eligible returns and exchanges, whether the item was purchased online, through our livestream or at our retail store.

1.1 Item Condition

To be eligible for a return or exchange, the item must be:

• Unworn

• Unwashed

• Unscented

• Unaltered and undamaged

• In its original condition

• With its original tags and labels intact

Proof of purchase, such as your receipt, online order confirmation or order number, may be required.

Items that do not meet these conditions may be rejected.

1.2 Items That Cannot Be Returned or Exchanged

The following items are final sale and are not eligible for returns or exchanges:

• Bags

• Accessories

• Face masks

• Lingerie

• Swimwear

• Sale / Offer items

• Items purchased using Store Credit

These exclusions do not apply where an item is defective or incorrect. Please refer to Section 5 — Defective or Incorrect Items.

1.3 Sale / Offer Items

For the purpose of this policy, Sale / Offer items are items clearly labelled with "SALE" or "OFFER" at the beginning of the product name.

Examples:

• *SALE*(D4781) Top

• *OFFER*(D4781) Top

Sale / Offer items are final sale and cannot be returned or exchanged.

A regular-priced item purchased using a normal GSK Fashion Style membership discount, voucher or other applicable discount is not considered a Sale / Offer item simply because a discount was applied, unless the product itself is labelled SALE or OFFER.

1.4 Purchases Using Store Credit

Items purchased using Store Credit are final sale and cannot subsequently be returned or exchanged.

This applies where Store Credit is used in full or in part to pay for the purchase.

This restriction does not apply where the item is defective or incorrect.

2. Online & Livestream Returns

2.1 Items Eligible for Return

Eligible regular-priced clothing purchased online or through our livestream may be returned for GSK Fashion Style Store Credit.

Shoes are not eligible for returns for Store Credit, but eligible regular-priced shoes may be exchanged in-store in accordance with Section 4.

Retail store purchases are not eligible for returns for Store Credit. Please refer to Section 4.2 — Retail Store Purchases for exchange information.

2.2 Return Window

A return request must be made within 7 calendar days from the date you receive your order.

For orders delivered to you, the 7-day period begins from the date the order is delivered.

For orders collected from our retail store, the 7-day period begins from the date the order is collected.

2.3 Store Credit & Refund Method

Approved returns will be refunded in the form of GSK Fashion Style Store Credit only.

Store Credit will be based on the actual amount paid for the returned item after applicable discounts.

We do not provide cash refunds or refunds to the original payment method for returns.

The following amounts are not refundable:

• Original delivery or shipping charges

• Return postage or courier charges

• Applicable return processing fees

Store Credit is valid for 1 year from the date of issue.

3. How to Return an Online or Livestream Order

Step 1: Request a Return

Email sales@gskfashionstyle.com within 7 calendar days from the date you receive or collect your order.

Please include:

1. Your order number

2. Name of the item(s) you wish to return

3. A photo of the item(s)

Step 2: Wait for Approval

Please wait for confirmation from our customer service team before sending or bringing the item back.

Do not send your return before receiving confirmation from us.

Returns sent without prior approval may not be accepted.

Step 3: Return Your Item

Once your return has been approved, you may return the item either by mail/courier or directly at our retail store.

The approved item(s) should be returned to us within 7 calendar days from the date your return request is approved.

3.1 Return by Mail / Courier

Please follow the return instructions and return address provided by our customer service team.

All return postage or courier charges will be borne by the customer.

Customers remain responsible for the return parcel until it has been successfully received by GSK Fashion Style. We strongly recommend using a trackable delivery method.

A processing fee of $2 per apparel item returned by mail or courier will be deducted from the Store Credit issued.

Examples:

• 1 item returned = $2 processing fee

• 3 items returned = $6 processing fee

• 5 items returned = $10 processing fee

The processing fee is charged per apparel item returned, not per parcel.

3.2 Return at Our Retail Store

You may return an approved online or livestream order directly at:

GSK Fashion Style
Blk 106 Yishun Ring Road
#01-155 Chong Pang City
Singapore 760106

We encourage customers to return eligible items directly at our retail store where convenient, as you can save on both return postage and the processing fee.

No processing fee will be charged for eligible returns made directly at our retail store.

Once the returned item has been received, inspected and accepted, the applicable Store Credit will be processed and credited to your account.

4. Exchanges

All exchanges are carried out in-store only. We do not provide exchanges by mail or courier.

4.1 Online & Livestream Purchases

Eligible regular-priced clothing and shoes purchased online or through our livestream may be exchanged at our retail store within 7 calendar days from the date you receive or collect the item.

For delivered orders, the 7-day period begins from the date the order is delivered.

For self-collected orders, the 7-day period begins from the date the order is collected.

4.2 Retail Store Purchases

Eligible regular-priced clothing and shoes purchased from our retail store may be exchanged within 7 calendar days from the date of purchase.

Retail store purchases are exchange-only and cannot be returned for Store Credit.

Please present your receipt or other acceptable proof of purchase when requesting an exchange.

4.3 Exchange Conditions

All items presented for exchange must meet the conditions stated in Section 1.1 — Item Condition.

Items listed under Section 1.2 — Items That Cannot Be Returned or Exchanged are not eligible for exchange.

All exchanges are subject to stock availability.

Each item is eligible for one exchange only.

An item received through an exchange cannot subsequently be exchanged again.

4.4 Exchange Value

Where an item is exchanged for another size or colour of the same product at the same price, no top-up or refund will be required.

Where an item is exchanged for a different product, any applicable GSK Fashion Style membership discount will apply to the replacement item.

If the replacement item costs more after the applicable membership discount, you will need to top up the difference.

If the replacement item costs less, the difference will not be refunded or issued as Store Credit.

Other promotional discounts, vouchers or special offers used for the original purchase may not apply to the replacement item.

5. Defective or Incorrect Items

If you receive a defective or incorrect item, please email sales@gskfashionstyle.com as soon as possible.

Please provide:

1. Your order number

2. A clear photo of the item

3. A clear photo showing the defect or incorrect item received

The item must remain unworn, unwashed, unscented and unaltered, in its original condition with its original tags intact.

Once we have reviewed the issue, we will advise you on the appropriate resolution and return arrangements, where required.

6. Important Notes

All returns and exchanges are subject to inspection.

GSK Fashion Style reserves the right to reject a return or exchange if the item does not meet the conditions stated in this policy.

Any item returned by mail or courier that is rejected after inspection will remain the customer's responsibility. Any costs required to send the rejected item back to the customer will be borne by the customer.

GSK Fashion Style may request additional information or proof of purchase where reasonably required to process a return or exchange.

We may update this policy from time to time. Any changes will apply to purchases made after the revised policy takes effect.